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fix: remove subject filter from API URL (Russian chars), fetch all tickets and filter in code

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This commit is contained in:
Денис Кривоченко
2026-07-29 01:28:45 +07:00
parent c42854c3a5
commit dd14853362
1 changed files with 10 additions and 5 deletions
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instruct/handlers.py
+10 -5
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@@ -217,26 +217,31 @@ async def _find_existing_trueconf_ticket(cn: str, requester_email: str = None) -
"""
subject = "Запрос доступа к Trueconf"
try:
# Забираем все заявки с темой (без фильтра по статусу — проверяем в коде)
url = f"{SD_URL.rstrip('/')}/api/v3/requests?filter=subject:{subject}&fields=id,subject,requester,status"
# Забираем все заявки без фильтра — API v3 некорректно работает с русскими буквами в filter
url = f"{SD_URL.rstrip('/')}/api/v3/requests?fields=id,subject,requester,status"
headers = {"TECHNICIAN_KEY": SD_TOKEN}
async with httpx.AsyncClient(verify=False) as client:
resp = await client.get(url, headers=headers, timeout=10.0)
if resp.status_code == 200:
data = resp.json()
requests_list = data.get("requests", [])
logger.info(f"Found {len(requests_list)} tickets with subject='{subject}', searching for CN={cn}")
logger.info(f"Found {len(requests_list)} total tickets, searching for CN={cn}")
for req in requests_list:
# Фильтруем по subject в коде
if subject not in req.get("subject", ""):
continue
req_status = req.get("status", {})
status_name = req_status.get("name", "") if isinstance(req_status, dict) else str(req_status)
req_id = req.get("id")
req_name = req_status.get("requester", {}).get("name", "") if isinstance(req_status.get("requester"), dict) else ""
logger.info(f"Ticket {req_id}: status={status_name}")
# Пропускаем закрытые заявки
if status_name in ("Resolved", "Rejected", "Closed", "Solved"):
logger.info(f"Skipping ticket {req_id}: status={status_name}")
continue
logger.info(f"Checking ticket {req_id}: status={status_name}")
# Получаем детали заявки для поиска по описанию
detail_url = f"{SD_URL.rstrip('/')}/api/v3/requests/{req_id}"
detail_resp = await client.get(detail_url, headers=headers, timeout=10.0)