diff --git a/instruct/handlers.py b/instruct/handlers.py
index ec5c3b4..652d88e 100644
--- a/instruct/handlers.py
+++ b/instruct/handlers.py
@@ -217,26 +217,31 @@ async def _find_existing_trueconf_ticket(cn: str, requester_email: str = None) -
     """
     subject = "Запрос доступа к Trueconf"
     try:
-        # Забираем все заявки с темой (без фильтра по статусу — проверяем в коде)
-        url = f"{SD_URL.rstrip('/')}/api/v3/requests?filter=subject:{subject}&fields=id,subject,requester,status"
+        # Забираем все заявки без фильтра — API v3 некорректно работает с русскими буквами в filter
+        url = f"{SD_URL.rstrip('/')}/api/v3/requests?fields=id,subject,requester,status"
         headers = {"TECHNICIAN_KEY": SD_TOKEN}
         async with httpx.AsyncClient(verify=False) as client:
             resp = await client.get(url, headers=headers, timeout=10.0)
             if resp.status_code == 200:
                 data = resp.json()
                 requests_list = data.get("requests", [])
-                logger.info(f"Found {len(requests_list)} tickets with subject='{subject}', searching for CN={cn}")
+                logger.info(f"Found {len(requests_list)} total tickets, searching for CN={cn}")
                 for req in requests_list:
+                    # Фильтруем по subject в коде
+                    if subject not in req.get("subject", ""):
+                        continue
+
                     req_status = req.get("status", {})
                     status_name = req_status.get("name", "") if isinstance(req_status, dict) else str(req_status)
                     req_id = req.get("id")
-                    req_name = req_status.get("requester", {}).get("name", "") if isinstance(req_status.get("requester"), dict) else ""
-                    logger.info(f"Ticket {req_id}: status={status_name}")
 
                     # Пропускаем закрытые заявки
                     if status_name in ("Resolved", "Rejected", "Closed", "Solved"):
+                        logger.info(f"Skipping ticket {req_id}: status={status_name}")
                         continue
 
+                    logger.info(f"Checking ticket {req_id}: status={status_name}")
+
                     # Получаем детали заявки для поиска по описанию
                     detail_url = f"{SD_URL.rstrip('/')}/api/v3/requests/{req_id}"
                     detail_resp = await client.get(detail_url, headers=headers, timeout=10.0)