feat: add fetch_tickets.py with group, description, assignee, category

2026-07-26 23:10:57 +07:00
parent 4ad93cfdd5
commit d14930aa39
1 changed files with 95 additions and 0 deletions
@@ -0,0 +1,95 @@
+#!/usr/bin/env python3
+"""Получение списка заявок из ServiceDesk Plus с 20 июля 2026. Экспорт: Группа, Описание, Назначено, Категория в JSONL."""
+
+import asyncio
+import httpx
+import json
+import urllib3
+from datetime import datetime, timezone
+from html import unescape
+import re
+
+BASE_URL = "https://192.168.1.237:8080"
+API_TOKEN = "062CE056-C1F5-490C-A6DF-FD2C653A71DD"
+
+FROM_DATE_MS = int(datetime(2026, 7, 20, 0, 0, 0, tzinfo=timezone.utc).timestamp() * 1000)
+
+def get_ts(req):
+    ct = req.get("created_time", {})
+    if isinstance(ct, dict):
+        v = ct.get("value", "0")
+        return int(v) if v else 0
+    return 0
+
+def clean_html(text):
+    if not text:
+        return ""
+    text = re.sub(r'<[^>]+>', '', text)
+    text = unescape(text)
+    return text.strip()
+
+def get_name(obj):
+    """Извлечь имя из объекта группы/техника/категории."""
+    if not obj:
+        return ""
+    if isinstance(obj, dict):
+        return obj.get("name", "") or obj.get("display_value", "")
+    return str(obj)
+
+async def fetch_ticket_detail(client, req_id):
+    try:
+        resp = await client.get(
+            f"{BASE_URL}/api/v3/requests/{req_id}",
+            headers={"authtoken": API_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"},
+            timeout=15.0
+        )
+        data = resp.json()
+        return data.get("request", data)
+    except Exception as e:
+        return {}
+
+async def list_tickets():
+    url = f"{BASE_URL}/api/v3/requests"
+    headers = {"authtoken": API_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"}
+    
+    async with httpx.AsyncClient(verify=False, timeout=30.0) as client:
+        resp = await client.get(url, headers=headers)
+        data = resp.json()
+        all_reqs = data.get("requests", [])
+        
+        from_20 = [r for r in all_reqs if get_ts(r) >= FROM_DATE_MS]
+        
+        # Получаем детали для каждой заявки
+        tasks = [fetch_ticket_detail(client, r.get("request_id", r.get("id", "?"))) for r in from_20]
+        details = await asyncio.gather(*tasks)
+        
+        rows = []
+        for req, detail in zip(from_20, details):
+            group = req.get("group", {})
+            group_name = get_name(group)
+            
+            desc = detail.get("description", "")
+            desc_clean = clean_html(desc)
+            
+            # Назначено (специалист)
+            tech = req.get("technician", {})
+            assignee = get_name(tech)
+            
+            # Категория
+            cat = req.get("category", {})
+            category = get_name(cat)
+            
+            rows.append({
+                "group": group_name,
+                "description": desc_clean,
+                "assignee": assignee,
+                "category": category
+            })
+        
+        # Выводим JSONL
+        for row in rows:
+            print(json.dumps(row, ensure_ascii=False))
+
+if __name__ == "__main__":
+    urllib3.disable_warnings()
+    asyncio.run(list_tickets())