Денис Кривоченко
98 lines
3.3 KiB
Python
98 lines
3.3 KiB
Python
#!/usr/bin/env python3
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"""Получение списка заявок из ServiceDesk Plus с 20 июля 2026. Экспорт: Группа, Описание, Назначено, Категория в JSONL."""
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import asyncio
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import httpx
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import json
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import urllib3
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from datetime import datetime, timezone
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from html import unescape
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import re
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BASE_URL = "https://192.168.1.237:8080"
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API_TOKEN = "062CE056-C1F5-490C-A6DF-FD2C653A71DD"
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FROM_DATE_MS = int(datetime(2026, 7, 20, 0, 0, 0, tzinfo=timezone.utc).timestamp() * 1000)
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def get_ts(req):
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ct = req.get("created_time", {})
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if isinstance(ct, dict):
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v = ct.get("value", "0")
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return int(v) if v else 0
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return 0
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def clean_html(text):
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if not text:
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return ""
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text = re.sub(r'<[^>]+>', '', text)
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text = unescape(text)
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return text.strip()
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def get_name(obj):
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"""Извлечь имя из объекта группы/техника/категории."""
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if not obj:
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return ""
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if isinstance(obj, dict):
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return obj.get("name", "") or obj.get("display_value", "")
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return str(obj)
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async def fetch_ticket_detail(client, req_id):
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try:
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resp = await client.get(
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f"{BASE_URL}/api/v3/requests/{req_id}",
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headers={"authtoken": API_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"},
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timeout=15.0
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)
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data = resp.json()
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return data.get("request", data)
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except Exception as e:
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return {}
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async def list_tickets():
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url = f"{BASE_URL}/api/v3/requests"
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headers = {"authtoken": API_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"}
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async with httpx.AsyncClient(verify=False, timeout=30.0) as client:
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resp = await client.get(url, headers=headers)
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data = resp.json()
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all_reqs = data.get("requests", [])
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from_20 = [r for r in all_reqs if get_ts(r) >= FROM_DATE_MS]
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# Получаем детали для каждой заявки
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tasks = [fetch_ticket_detail(client, r.get("request_id", r.get("id", "?"))) for r in from_20]
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details = await asyncio.gather(*tasks)
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rows = []
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for req, detail in zip(from_20, details):
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# Группа — из списка (есть там)
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group = req.get("group", {})
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group_name = get_name(group)
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# Описание — из детального запроса
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desc = detail.get("description", "")
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desc_clean = clean_html(desc)
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# Назначено (специалист) — из детального запроса
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tech = detail.get("technician", {})
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assignee = get_name(tech)
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# Категория — из детального запроса
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cat = detail.get("category", {})
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category = get_name(cat)
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rows.append({
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"group": group_name,
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"description": desc_clean,
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"assignee": assignee,
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"category": category
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})
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# Выводим JSONL
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for row in rows:
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print(json.dumps(row, ensure_ascii=False))
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if __name__ == "__main__":
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urllib3.disable_warnings()
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asyncio.run(list_tickets())
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