feat: добавить выбор шаблона Service Desk перед созданием заявки

service_desk/handlers.py

@@ -67,6 +67,47 @@ logger = logging.getLogger(__name__)
 router = Router() 
 sd_sessions = {} 
 
+async def get_sd_templates():
+    url = f"{SD_URL}/api/v3/request_templates"
+    headers = {"authtoken": SD_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"}
+    input_data = {"list_info": {"row_count": 100, "start_index": 1}}
+    params = {"input_data": json.dumps(input_data)}
+    try:
+        async with httpx.AsyncClient(verify=False) as client:
+            response = await client.get(url, headers=headers, params=params, timeout=30.0)
+            if response.status_code != 200:
+                sd_workflow_logger.error(f"Ошибка API шаблонов: HTTP {response.status_code} - {response.text}")
+                return []
+            data = response.json()
+            all_templates = data.get("request_templates", [])
+            pre_filtered = [
+                t for t in all_templates
+                if t.get("status") == "ACTIVE"
+                and not t.get("inactive", False)
+                and str(t.get("id")) != "2"
+            ]
+            sd_workflow_logger.info(f"Шаблонов в системе: {len(all_templates)} | Активных: {len(pre_filtered)}")
+            async def check_template(t):
+                try:
+                    t_resp = await client.get(url + "/" + str(t["id"]), headers=headers, timeout=15.0)
+                    if t_resp.status_code == 200:
+                        detailed = t_resp.json().get("request_template", {})
+                        return t if detailed.get("show_to_requester") is True else None
+                except Exception as e:
+                    sd_workflow_logger.warning(f"Ошибка деталей шаблона ID {t['id']}: {e}")
+                return None
+            tasks = [check_template(t) for t in pre_filtered]
+            results = await asyncio.gather(*tasks)
+            active_templates = [t for t in results if t is not None]
+            sd_workflow_logger.info(f"Шаблоны с show_to_requester=True: {len(active_templates)}")
+            for temp in active_templates:
+                sd_workflow_logger.info(f"   ID: {temp['id']} | Name: {temp['name']}")
+            return active_templates
+    except Exception as e:
+        sd_workflow_logger.error(f"Ошибка загрузки шаблонов: {e}")
+        return []
+
+
 # ================================================ 
 # БИЗНЕС-ЛОГИКА 
 # ================================================ 
@@ -128,14 +169,16 @@ async def generate_smart_subject(text: str) -> str:
         sd_workflow_logger.error(f"📝 [Subject Gen Error] Exception: {e}\n{traceback.format_exc()}") 
     return "Заявка из КЛЕВЕР" 
 
-async def create_ticket_in_sd(requester_email: str, subject: str, description: str, city: str): 
+async def create_ticket_in_sd(requester_email: str, subject: str, description: str, city: str, template_id: str = None): 
     headers = {"authtoken": SD_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json"} 
     endpoint = f"{SD_URL}/api/v3/requests" 
     html_desc = f"<p>{description.replace(chr(10), '<br>')}</p><br><hr><p style='color:#555;font-size:12px;'><i>Создано через TrueConf КЛЕВЕР</i></p>" 
     async def _send_req(email, current_city): 
-        payload = {"request": {"subject": subject, "description": html_desc, "requester": {"email_id": email}, "udf_fields": {"udf_pick_301": current_city}}} 
+        req_payload = {"request": {"subject": subject, "description": html_desc, "requester": {"email_id": email}, "udf_fields": {"udf_pick_301": current_city}}}
+        if template_id:
+            req_payload["request"]["request_template"] = {"id": template_id}
         async with httpx.AsyncClient(verify=False) as client: 
-            return await client.post(endpoint, headers=headers, data={"input_data": json.dumps(payload)}, timeout=15.0) 
+            return await client.post(endpoint, headers=headers, data={"input_data": json.dumps(req_payload)}, timeout=15.0) 
     resp = await _send_req(requester_email, city) 
     data = resp.json() if resp.status_code in [200, 201] else {} 
     if data.get("response_status", {}).get("status_code") != 2000: 
@@ -220,6 +263,8 @@ def _extract_attachments_from_content(content, is_attachment_type=False):
 async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login): 
     """Логика генерации темы, отправки в SD и загрузки всех очередей вложений.""" 
     session["step"] = "creating_ticket" 
+    template_id = session.get("template_id")
+    sd_workflow_logger.info(f"[Create] Template ID: {template_id}")
     try: 
         ad_user = await asyncio.to_thread(get_ad_user_sync, login) 
         sd_workflow_logger.info(f"👤 [AD Lookup] User: {login} -> Found: {ad_user is not None}") 
@@ -228,7 +273,7 @@ async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login
         subject = await generate_smart_subject(msg_text) 
         sd_workflow_logger.info(f"📝 [Subject Gen] Text: {msg_text[:50]}... -> Subject: {subject}") 
         
-        ticket_id = await create_ticket_in_sd(sender_email, subject, msg_text, city) 
+        ticket_id = await create_ticket_in_sd(sender_email, subject, msg_text, city, template_id) 
         sd_workflow_logger.info(f"🎫 [Ticket Created] ID: {ticket_id}") 
         
         if ticket_id: 
@@ -290,6 +335,27 @@ async def sd_module_handler(msg: Message):
     if states.get_state(user_id) != "SD_MODE": 
         return 
  
+
+    # Инициализация шаблонов при первом входе в SD_MODE
+    if user_id not in sd_sessions:
+        sd_sessions[user_id] = {"step": "need_text", "files_queue": [], "post_create_queue": [], "templates": [], "template_names": {}, "template_menu_text": ""}
+        templates = await get_sd_templates()
+        if templates:
+            sd_sessions[user_id]["templates"] = templates
+            sd_sessions[user_id]["template_names"] = {str(i+1): str(t["id"]) for i, t in enumerate(templates)}
+            template_menu_text = ""
+            for i, t in enumerate(templates):
+                template_menu_text += f"{EMOJI_DIGITS[str(i+1)]} - {t['name']}\n"
+            sd_sessions[user_id]["template_menu_text"] = template_menu_text.strip()
+            sd_workflow_logger.info(f"[Template] Loaded {len(templates)} templates for user {user_id}")
+            sd_sessions[user_id]["step"] = "choose_template"
+            await msg.answer(
+                f"Выберите шаблон для заявки:\n\n"
+                f"{template_menu_text}\n\n"
+                f"Или отправьте пропустить для создания без шаблона.",
+                parse_mode="html"
+            )
+            return
     msg_text = _extract_text_from_content(msg.content) 
     is_attachment = hasattr(msg.type, "name") and msg.type.name == "ATTACHMENT" 
     inline_attachments = _extract_attachments_from_content(msg.content, is_attachment) 
@@ -315,9 +381,37 @@ async def sd_module_handler(msg: Message):
         return 
  
     if user_id not in sd_sessions: 
-        sd_sessions[user_id] = {"step": "need_text", "files_queue": [], "post_create_queue": []} 
+        sd_sessions[user_id] = {"step": "need_text", "files_queue": [], "post_create_queue": [], "templates": [], "template_names": {}} 
     session = sd_sessions[user_id] 
 
+    # --- ШАГ 0: ВЫБОР ШАБЛОНА --- 
+    if session["step"] == "choose_template": 
+        if cmd in ["skip", "пропустить", "без шаблона"]: 
+            sd_workflow_logger.info("[Template] User skipped template selection") 
+            session["step"] = "need_text" 
+            await msg.answer(SD_MAIN_MENU_TEXT, parse_mode="html") 
+            return 
+        if cmd in session.get("template_names", {}): 
+            template_id = session["template_names"][cmd]
+            template_name = next((t["name"] for t in session.get("templates", []) if str(t["id"]) == str(template_id)), "Неизвестно")
+            sd_workflow_logger.info(f"[Template] User selected: {template_id} ({template_name})") 
+            session["template_id"] = template_id 
+            session["step"] = "need_text" 
+            await msg.answer(
+                f"Выбран шаблон: {template_name}\n\n"
+                f"Теперь опишите проблему текстом (можно прикрепить файлы):",
+                parse_mode="html"
+            ) 
+            return 
+        else: 
+            await msg.answer(
+                f"Неверный номер. Выберите из списка:\n\n"
+                f"{session.get('template_menu_text', '')}\n\n"
+                f"Или отправьте пропустить для создания без шаблона.",
+                parse_mode="html"
+            ) 
+            return 
+ 
     # --- ШАГ 1: ОЖИДАНИЕ ТЕКСТА --- 
     if session["step"] == "need_text": 
         if not msg_text.strip() and not inline_attachments: