fix: search existing tickets by subject without status filter, check status in code, get details for CN matching

instruct/handlers.py

@@ -212,39 +212,58 @@ async def _send_sd_api_request(
 async def _find_existing_trueconf_ticket(cn: str, requester_email: str = None) -> str | None:
     """
     Найти существующую открытую заявку с темой 'Запрос доступа к Trueconf' для пользователя.
-    Ищет по ФИО (name), затем по email, затем по системному имени с пометкой пользователя.
+    Ищет по ФИО (name), затем по email, затем по CN в описании.
+    Статусы: Open (Открыто) и InProgress (В работе).
     """
     subject = "Запрос доступа к Trueconf"
     try:
-        url = f"{SD_URL.rstrip('/')}/api/v3/requests?filter=status:Open&fields=id,subject,requester,description"
+        # Забираем все заявки с темой (без фильтра по статусу — проверяем в коде)
+        url = f"{SD_URL.rstrip('/')}/api/v3/requests?filter=subject:{subject}&fields=id,subject,requester,status"
         headers = {"TECHNICIAN_KEY": SD_TOKEN}
         async with httpx.AsyncClient(verify=False) as client:
             resp = await client.get(url, headers=headers, timeout=10.0)
             if resp.status_code == 200:
                 data = resp.json()
                 requests_list = data.get("requests", [])
+                logger.info(f"Found {len(requests_list)} tickets with subject='{subject}', searching for CN={cn}")
                 for req in requests_list:
-                    if subject not in req.get("subject", ""):
+                    req_status = req.get("status", {})
+                    status_name = req_status.get("name", "") if isinstance(req_status, dict) else str(req_status)
+                    req_id = req.get("id")
+                    req_name = req_status.get("requester", {}).get("name", "") if isinstance(req_status.get("requester"), dict) else ""
+                    logger.info(f"Ticket {req_id}: status={status_name}")
+
+                    # Пропускаем закрытые заявки
+                    if status_name in ("Resolved", "Rejected", "Closed", "Solved"):
                         continue
-                    requester = req.get("requester", {})
+
-                    # 1. Поиск по ФИО
+                    # Получаем детали заявки для поиска по описанию
-                    req_name = requester.get("name", "") or requester.get("display_name", "")
+                    detail_url = f"{SD_URL.rstrip('/')}/api/v3/requests/{req_id}"
-                    if cn and cn in req_name:
+                    detail_resp = await client.get(detail_url, headers=headers, timeout=10.0)
-                        ticket_id = req.get("id")
+                    if detail_resp.status_code == 200:
-                        logger.info(f"Found existing Trueconf ticket #{ticket_id} for CN={cn} (by name)")
+                        detail = detail_resp.json()
-                        return str(ticket_id)
+                        requester = detail.get("requester", {})
-                    # 2. Поиск по email
+                        req_name = requester.get("name", "") or requester.get("display_name", "")
-                    req_email = requester.get("email", "") or requester.get("email_id", "")
+                        req_email = requester.get("email", "") or requester.get("email_id", "")
-                    if req_email == requester_email and requester_email and requester_email not in (DEFAULT_REQUESTER, "ai@sibcem.ru"):
+                        req_desc = (detail.get("description", "") or "")[:500]
-                        ticket_id = req.get("id")
+                        logger.info(f"Detail ticket {req_id}: name='{req_name}', email='{req_email}', desc_preview='{req_desc[:100]}'")
-                        logger.info(f"Found existing Trueconf ticket #{ticket_id} for {requester_email} (by email)")
+
-                        return str(ticket_id)
+                        # 1. Поиск по ФИО в имени заявителя
-                    # 3. Поиск по системному заявщику с пометкой пользователя в описании
+                        if cn and cn in req_name:
-                    req_desc = req.get("description", "") or ""
+                            logger.info(f"Match ticket {req_id} for CN={cn} (by name: {req_name})")
-                    if f"[Пользователь: {cn}]" in req_desc:
+                            return str(req_id)
-                        ticket_id = req.get("id")
+                        # 2. Поиск по email
-                        logger.info(f"Found existing Trueconf ticket #{ticket_id} for CN={cn} (by description note)")
+                        if req_email == requester_email and requester_email and requester_email not in (DEFAULT_REQUESTER, "ai@sibcem.ru"):
-                        return str(ticket_id)
+                            logger.info(f"Match ticket {req_id} for {requester_email} (by email)")
+                            return str(req_id)
+                        # 3. Поиск по системному заявщику с пометкой пользователя в описании
+                        if f"[Пользователь: {cn}]" in req_desc:
+                            logger.info(f"Match ticket {req_id} for CN={cn} (by description note)")
+                            return str(req_id)
+                        # 4. Поиск по CN в описании заявки
+                        if cn in req_desc:
+                            logger.info(f"Match ticket {req_id} for CN={cn} (CN in description)")
+                            return str(req_id)
     except Exception as e:
         logger.warning(f"Failed to search existing tickets: {e}")
     return None