fix: catch SD errors in background task and send universal error message

service_desk/handlers.py

@@ -219,7 +219,6 @@ def _extract_attachments_from_content(content, is_attachment_type=False):
 async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login): 
     """Логика генерации темы, отправки в SD и загрузки всех очередей вложений.""" 
     session["step"] = "creating_ticket" 
-    try: 
         ad_user = await asyncio.to_thread(get_ad_user_sync, login) 
         sd_workflow_logger.info(f"👤 [AD Lookup] User: {login} -> Found: {ad_user is not None}") 
         sender_email = ad_user.get("mail") if ad_user else DEFAULT_REQUESTER 
@@ -260,11 +259,6 @@ async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login
         else: 
             session["step"] = "need_text" 
             await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html") 
-    except Exception as e: 
-        logger.exception(f"Ошибка: {e}") 
-        sd_workflow_logger.error(f"❌ [SD Error] {e}") 
-        session["step"] = "need_text" 
-        await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html") 
 
 async def _wait_for_attachments_and_create(user_id, session): 
     """Фоновый таймер с возможностью отмены (Debounce).""" 
@@ -280,7 +274,16 @@ async def _wait_for_attachments_and_create(user_id, session):
     msg = session.get("msg") 
     login = session.get("login") 
     if msg: 
+        try:
             await _create_ticket_and_attach_files(user_id, session["msg_text"], session, msg, login)
+        except Exception as e:
+            logger.exception(f"❌ [SD Ticket Failed] user={user_id}: {e}")
+            sd_workflow_logger.error(f"❌ [SD Ticket] {e}")
+            session["step"] = "need_text"
+            try:
+                await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html")
+            except Exception:
+                sd_workflow_logger.error(f"❌ [SD] Failed to send error message to {user_id}") 
 
 @router.message() 
 async def sd_module_handler(msg: Message):