fix: исправить API call (json вместо data) и добавить _sd_ticket_create_error

service_desk/handlers.py

@@ -178,7 +178,7 @@ async def create_ticket_in_sd(requester_email: str, subject: str, description: s
         if template_id:
             req_payload["request"]["request_template"] = {"id": template_id}
         async with httpx.AsyncClient(verify=False) as client: 
-            return await client.post(endpoint, headers=headers, data={"input_data": json.dumps(req_payload)}, timeout=15.0) 
+            return await client.post(endpoint, headers=headers, json={"input_data": req_payload}, timeout=15.0) 
     resp = await _send_req(requester_email, city) 
     data = resp.json() if resp.status_code in [200, 201] else {} 
     if data.get("response_status", {}).get("status_code") != 2000: 

utils/texts.py

@@ -170,6 +170,11 @@ SD_UNKNOWN_CMD_TEXT = _sd_unknown(EMOJI_DIGITS)
 SD_TEXT_REQUIRED = _sd_text_required(EMOJI_DIGITS)
 SD_CREATING = _sd_creating()
 
+def _sd_ticket_create_error(emojis: dict) -> str:
+    return (
+        f"❌ <b>Не удалось создать заявку.</b>\n\n"        f"Пожалуйста, повторите попытку позже.\n\n"        f"{emojis['0']} — В главное меню"
+    )
+
 def sd_ticket_create_error() -> str:
     return _sd_ticket_create_error(EMOJI_DIGITS)