Add SD group/technician config and auto-assign tickets to Техподдержка ХК / Кривоченко

config/config.py

@@ -96,6 +96,12 @@ ALLOWED_USERS = [               # Список TrueConf ID разрешенны
 
 ]
 
+# =========================================================
+# 3.5. НАСТРОЙКИ SERVICE DESK: ГРУППА И ИСПОЛНИТЕЛЬ
+# =========================================================
+SD_GROUP_NAME = "Техподдержка ХК"         # Название группы в ServiceDesk
+SD_TECHNICIAN_NAME = "Кривоченко Денис Сергеевич"  # ФИО техника в ServiceDesk
+
 # =========================================================
 # 3. НАСТРОЙКИ СВЯЗИ С КОРПОРАТИВНЫМИ СИСТЕМАМИ
 # =========================================================

instruct/handlers.py

@@ -21,7 +21,7 @@ from utils.stats_logger import log_menu_stats
 
 # Безопасный импорт конфигурации
 try:
-    from config.config import DEFAULT_REQUESTER, SD_URL, SD_TOKEN
+    from config.config import DEFAULT_REQUESTER, SD_URL, SD_TOKEN, SD_GROUP_NAME, SD_TECHNICIAN_NAME
 except ImportError:
     import importlib.util
     config_path = os.path.join(os.path.dirname(os.path.dirname(os.path.abspath(__file__))), "config", "config.py")
@@ -31,6 +31,8 @@ except ImportError:
     DEFAULT_REQUESTER = custom_config.DEFAULT_REQUESTER
     SD_URL = custom_config.SD_URL
     SD_TOKEN = custom_config.SD_TOKEN
+    SD_GROUP_NAME = custom_config.SD_GROUP_NAME
+    SD_TECHNICIAN_NAME = custom_config.SD_TECHNICIAN_NAME
 
 logger = logging.getLogger(__name__)
 
@@ -100,6 +102,7 @@ def get_ad_user_info(user_id: str) -> dict | None:
 async def _send_sd_api_request(requester_email: str, subject: str, description: str, city: str) -> str | None:
     """
     Автономная прямая отправка HTTP-запроса в Service Desk API v3.
+    Автоматически ищет ID группы и техника по именам из config.
     """
     # Если запрашивает системный ИИ или не указан email — ищем по ИМЕНИ
     if requester_email == DEFAULT_REQUESTER or requester_email == "ai@sibcem.ru":
@@ -107,6 +110,40 @@ async def _send_sd_api_request(requester_email: str, subject: str, description:
     else:
         requester_payload = {"email_id": requester_email}
 
+    # Ищем ID группы
+    group_id = None
+    try:
+        url_groups = f"{SD_URL.rstrip('/')}/api/v3/groups"
+        headers = {"TECHNICIAN_KEY": SD_TOKEN}
+        async with httpx.AsyncClient(verify=False) as client:
+            resp = await client.get(url_groups, headers=headers, timeout=10.0)
+            if resp.status_code == 200:
+                groups = resp.json().get("groups", [])
+                for g in groups:
+                    if g.get("name") == SD_GROUP_NAME:
+                        group_id = g.get("id")
+                        logger.info(f"SD group found: name={SD_GROUP_NAME}, id={group_id}")
+                        break
+    except Exception as e:
+        logger.warning(f"Failed to fetch SD groups: {e}")
+
+    # Ищем ID техника
+    tech_id = None
+    try:
+        url_techs = f"{SD_URL.rstrip('/')}/api/v3/technicians"
+        headers = {"TECHNICIAN_KEY": SD_TOKEN}
+        async with httpx.AsyncClient(verify=False) as client:
+            resp = await client.get(url_techs, headers=headers, timeout=10.0)
+            if resp.status_code == 200:
+                techs = resp.json().get("technicians", [])
+                for t in techs:
+                    if t.get("display_name") == SD_TECHNICIAN_NAME:
+                        tech_id = t.get("id")
+                        logger.info(f"SD technician found: name={SD_TECHNICIAN_NAME}, id={tech_id}")
+                        break
+    except Exception as e:
+        logger.warning(f"Failed to fetch SD technicians: {e}")
+
     payload = {
         "request": {
             "subject": subject,
@@ -117,6 +154,11 @@ async def _send_sd_api_request(requester_email: str, subject: str, description:
             }
         }
     }
+    # Добавляем группу и исполнителя если найдены
+    if group_id:
+        payload["request"]["group"] = {"id": group_id}
+    if tech_id:
+        payload["request"]["assigned_to"] = {"id": tech_id}
 
     url = f"{SD_URL.rstrip('/')}/api/v3/requests"
     headers = {"TECHNICIAN_KEY": SD_TOKEN}