fix: add service_category from template to SD API request

service_desk/handlers.py

@@ -92,6 +92,10 @@ async def get_sd_templates():
                     t_resp = await client.get(url + "/" + str(t["id"]), headers=headers, timeout=15.0)
                     if t_resp.status_code == 200:
                         detailed = t_resp.json().get("request_template", {})
+                        if detailed.get("show_to_requester") is True:
+                            sc = detailed.get("service_category", {})
+                            t["service_category"] = sc
+                            t["request"] = detailed.get("request", {})
                         return t if detailed.get("show_to_requester") is True else None
                 except Exception as e:
                     sd_workflow_logger.warning(f"Ошибка деталей шаблона ID {t['id']}: {e}")
@@ -169,23 +173,36 @@ async def generate_smart_subject(text: str) -> str:
         sd_workflow_logger.error(f"📝 [Subject Gen Error] Exception: {e}\n{traceback.format_exc()}") 
     return "Заявка из КЛЕВЕР" 
 
-async def create_ticket_in_sd(requester_email: str, subject: str, description: str, city: str, template_id: str = None): 
+async def create_ticket_in_sd(requester_email: str, subject: str, description: str, city: str, template_id: str | None = None, templates: list | None = None): 
     headers = {"authtoken": SD_TOKEN, "Accept": "application/vnd.manageengine.sdp.v3+json", "Content-Type": "application/json"} 
     endpoint = f"{SD_URL}/api/v3/requests" 
     html_desc = f"<p>{description.replace(chr(10), '<br>')}</p><br><hr><p style='color:#555;font-size:12px;'><i>Создано через TrueConf КЛЕВЕР</i></p>" 
-    async def _send_req(email, current_city): 
+    async def _send_req(email, current_city, template_id, templates):
-        req_payload = {"request": {"subject": subject, "description": html_desc, "requester": {"email_id": email}, "udf_fields": {"udf_pick_301": current_city}}}
+        req_payload = {"request": {"subject": subject, "description": html_desc, "requester": {"name": email}}}
         if template_id:
             req_payload["request"]["template"] = {"id": template_id}
+            # Найти service_category по шаблону
+            for t in templates:
+                if str(t.get("id")) == str(template_id):
+                    sc = t.get("service_category", {})
+                    if sc:
+                        req_payload["request"]["service_category"] = sc
+                    break
+        if "udf_pick_301" in req_payload["request"]:
+            req_payload["request"]["udf_fields"] = {"udf_pick_301": current_city}
+        elif "udf_fields" in req_payload["request"] and current_city:
+            req_payload["request"]["udf_fields"]["udf_pick_301"] = current_city
+        else:
+            req_payload["request"]["udf_fields"] = {"udf_pick_301": current_city}
         async with httpx.AsyncClient(verify=False) as client:
             resp = await client.post(endpoint, headers=headers, params={"input_data": json.dumps(req_payload)}, timeout=15.0)
             if resp.status_code not in [200, 201]:
                 sd_workflow_logger.error(f"API Error: status={resp.status_code} body={resp.text}")
             return resp
-    resp = await _send_req(requester_email, city) 
+    resp = await _send_req(requester_email, city, template_id, templates)
     data = resp.json() if resp.status_code in [200, 201] else {}
     if data.get("response_status", {}).get("status_code") != 2000:
-        resp = await _send_req(requester_email, "Кемерово") 
+        resp = await _send_req(requester_email, "Кемерово", template_id, templates)
         data = resp.json() if resp.status_code in [200, 201] else {} 
     if data.get("response_status", {}).get("status_code") == 2000: 
         return data.get("request", {}).get("id") 
@@ -276,7 +293,7 @@ async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login
         subject = await generate_smart_subject(msg_text) 
         sd_workflow_logger.info(f"📝 [Subject Gen] Text: {msg_text[:50]}... -> Subject: {subject}") 
         
-        ticket_id = await create_ticket_in_sd(sender_email, subject, msg_text, city, template_id) 
+        ticket_id = await create_ticket_in_sd(sender_email, subject, msg_text, city, template_id, session.get("templates", [])) 
         sd_workflow_logger.info(f"🎫 [Ticket Created] ID: {ticket_id}") 
         
         if ticket_id: