From 4a464911d6da5bba5079d7c50bfd12aa55803040 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?=D0=94=D0=B5=D0=BD=D0=B8=D1=81=20=D0=9A=D1=80=D0=B8=D0=B2?=
 =?UTF-8?q?=D0=BE=D1=87=D0=B5=D0=BD=D0=BA=D0=BE?= <d.krivochenko@sibcem.ru>
Date: Fri, 31 Jul 2026 00:26:24 +0700
Subject: [PATCH] fix: add email alerts for all SD module errors

---
 service_desk/handlers.py | 12 ++++++++++--
 1 file changed, 10 insertions(+), 2 deletions(-)

diff --git a/service_desk/handlers.py b/service_desk/handlers.py
index af91c7f..dd53cea 100644
--- a/service_desk/handlers.py
+++ b/service_desk/handlers.py
@@ -149,6 +149,7 @@ async def create_ticket_in_sd(requester_email: str, subject: str, description: s
     except (httpx.RequestError, httpx.HTTPStatusError, Exception) as e:
         logger.error(f"❌ [SD Network Error] Не удалось подключиться к ServiceDesk: {e}")
         sd_workflow_logger.error(f"❌ [SD Network Error] {e}")
+        _sd_log_and_notify_email("Подключение к ServiceDesk", str(e))
         return None
 
     return None 
@@ -273,6 +274,7 @@ async def _create_ticket_and_attach_files(user_id, msg_text, session, msg, login
     except Exception as e:
         logger.exception(f"❌ [SD Ticket Error] {user_id}: {e}")
         sd_workflow_logger.error(f"❌ [SD Ticket Error] {user_id}: {e}")
+        _sd_log_and_notify_email(f"Создание заявки для {user_id}", str(e))
         session["step"] = "need_text"
         await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html")
 
@@ -295,6 +297,7 @@ async def _wait_for_attachments_and_create(user_id, session):
         except Exception as e:
             logger.exception(f"❌ [SD Ticket Failed] user={user_id}: {e}")
             sd_workflow_logger.error(f"❌ [SD Ticket] {e}")
+            _sd_log_and_notify_email(f"Создание заявки для {user_id}", str(e))
             session["step"] = "need_text"
             try:
                 await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html")
@@ -310,6 +313,7 @@ def _on_sd_timer_done(task: asyncio.Task, user_id: str):
     except Exception as e:
         logger.error(f"❌ Ошибка в таске таймера SD для {user_id}: {e}")
         sd_workflow_logger.error(f"❌ [SD Timer Error] {user_id}: {e}")
+        _sd_log_and_notify_email(f"Таймер создания заявки для {user_id}", str(e))
 
 @router.message() 
 async def sd_module_handler(msg: Message): 
@@ -415,14 +419,18 @@ async def sd_module_handler(msg: Message):
                         log_menu_stats(user_id, "Service Desk", f"Добавление файла к заявке #{ticket_id}")
                         await msg.answer(sd_file_attached(), parse_mode="html")
                     else:
+                        _sd_log_and_notify_email(f"Загрузка файла к заявке #{ticket_id}", f"file={att.get('file_name', 'unknown')}")
                         await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html")
             elif msg_text.strip():
                 await msg.answer(UNKNOWN_MAIN_CMD_TEXT, parse_mode="html")
             return
     except Exception as e:
-        logger.exception(f"❌ [SD Fatal Error] user={getattr(msg.from_user, 'id', 'unknown')}: {e}")
+        user_id = getattr(msg.from_user, 'id', 'unknown')
+        logger.exception(f"❌ [SD Fatal Error] user={user_id}: {e}")
         sd_workflow_logger.error(f"❌ [SD Fatal] {e}")
+        _sd_log_and_notify_email(f"Обработка сообщения от {user_id}", str(e))
         try:
             await msg.answer(system_error_text(EMOJI_DIGITS), parse_mode="html")
         except Exception:
-            pass
\ No newline at end of file
+            pass
+