dddennnisss
140 lines
4.5 KiB
Python
140 lines
4.5 KiB
Python
#!/usr/bin/env python3
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"""Получение списка заявок из ServiceDesk Plus. Экспорт: Группа, Описание, Назначено, Категория в JSONL."""
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import requests
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import json
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import urllib3
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from datetime import datetime
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from html import unescape
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import re
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import sys
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import os
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# Отключаем ворнинги для чистой работы консоли
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urllib3.disable_warnings(urllib3.exceptions.InsecureRequestWarning)
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# --- ПОЛУЧЕНИЕ API_KEY ИЗ PASSWORK ---
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SERVER_URL = "https://servicedesk.sibcem.ru:8080"
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API_KEY = ""
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# 1. Пробуем passwork напрямую
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try:
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sys.path.insert(0, "/opt/passwork")
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from passwork import get_passwork_secrets
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passwork_pool = get_passwork_secrets(required_cards=["sdesktoken"])
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card = passwork_pool.get("sdesktoken")
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if card:
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API_KEY = card.get("password", "").strip()
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print("LOG: API_KEY получен из passwork (sdesktoken)")
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else:
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print("LOG: Карточка sdesktoken не найдена в passwork", file=sys.stderr)
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except Exception as e:
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print(f"LOG: Passwork ошибка: {e}", file=sys.stderr)
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# 2. Пробуем config.py
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if not API_KEY:
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try:
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sys.path.insert(0, os.path.dirname(os.path.dirname(os.path.abspath(__file__))))
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import config as cfg
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API_KEY = getattr(cfg, 'API_KEY', "")
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if API_KEY:
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print("LOG: API_KEY получен из config.py")
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except Exception:
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pass
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# 3. Пробуем env var
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if not API_KEY:
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API_KEY = os.environ.get("SD_API_KEY", "")
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if API_KEY:
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print("LOG: API_KEY получен из SD_API_KEY")
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if not API_KEY:
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print("LOG: ОШИБКА: API_KEY не найден нигде! Нужен passwork или SD_API_KEY", file=sys.stderr)
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sys.exit(1)
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print(f"LOG: Подключение к {SERVER_URL}")
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def get_ts(req):
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ct = req.get("created_time", {})
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if isinstance(ct, dict):
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v = ct.get("value", "0")
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return int(v) if v else 0
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return 0
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def clean_html(text):
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if not text:
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return ""
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text = re.sub(r'<[^>]+>', '', text)
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text = unescape(text)
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return text.strip()
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def get_name(obj):
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if not obj:
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return ""
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if isinstance(obj, dict):
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return obj.get("name", "") or obj.get("display_value", "")
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return str(obj)
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def get_ticket_detail(ticket_id):
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try:
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url = f"{SERVER_URL}/api/v3/requests/{ticket_id}"
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headers = {"authtoken": API_KEY, "Accept": "application/vnd.manageengine.sdp.v3+json"}
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resp = requests.get(url, headers=headers, verify=False, timeout=15.0)
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resp.raise_for_status()
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data = resp.json()
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return data.get("request", data)
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except Exception as e:
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return {}
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def list_tickets(from_date="2026-07-20"):
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url = f"{SERVER_URL}/api/v3/requests"
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headers = {"authtoken": API_KEY, "Accept": "application/vnd.manageengine.sdp.v3+json"}
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date_obj = datetime.strptime(from_date, "%Y-%m-%d")
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from_date_ms = int(date_obj.replace(tzinfo=__import__('datetime').timezone.utc).timestamp() * 1000)
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print(f"LOG: Загрузка заявок с {from_date}...")
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resp = requests.get(url, headers=headers, verify=False, timeout=30.0)
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resp.raise_for_status()
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data = resp.json()
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all_reqs = data.get("requests", [])
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from_date_reqs = [r for r in all_reqs if get_ts(r) >= from_date_ms]
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print(f"LOG: Найдено заявок с {from_date}: {len(from_date_reqs)}")
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rows = []
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for i, req in enumerate(from_date_reqs):
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if (i + 1) % 10 == 0:
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print(f" Обработано {i + 1}/{len(from_date_reqs)}...")
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req_id = req.get("request_id", req.get("id", "?"))
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detail = get_ticket_detail(req_id)
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group = req.get("group", {})
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group_name = get_name(group)
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desc = detail.get("description", "")
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desc_clean = clean_html(desc)
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tech = detail.get("technician", {})
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assignee = get_name(tech)
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cat = detail.get("category", {})
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category = get_name(cat)
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rows.append({
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"group": group_name,
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"description": desc_clean,
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"assignee": assignee,
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"category": category
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})
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for row in rows:
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print(json.dumps(row, ensure_ascii=False))
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print(f"LOG: Выведено {len(rows)} заявок", file=sys.stderr)
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if __name__ == "__main__":
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from_date = sys.argv[1] if len(sys.argv) > 1 else "2026-07-20"
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list_tickets(from_date)
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